Startup Foundations

This service fits when

• You are preparing to launch and want the operation ready before customers arrive
• You have launched and things already feel improvised
• Customer handling, suppliers, and documentation exist only in your head
• Launch obligations are arriving on a fixed timetable
• You want digital foundations without guessing what to buy

What it establishes

• An operating structure with clear responsibilities
• The customer journey from first enquiry to delivered service
• Lead and enquiry handling that does not depend on memory
• CRM structure shaped around your actual flow, not vendor defaults
• Supplier setup, including direct routes where possible
• Documentation with a home and an owner
• The small set of reports a new business genuinely needs
• Website and digital requirements, defined before anything is built

What a project may include

Scope depends on where the business is. A project may include:

• Operating model and responsibility design
• Customer journey and internal process design
• CRM and lead-handling setup
• Supplier identification and setup
• Documentation structure and templates
• Launch readiness planning and coordination
• Reporting rhythm for the first year
• Digital requirements and delivery of the public website
• Implementation coordination through launch